All of our products are guaranteed to be as described. If for any reason, there is a problem - such as damages, we will take care of the problem to your satisfaction. Claims must be made within 72 hour of delivery.
We will replace or repair any furniture that is delivered damaged. Any damage or defect must be noted on your signed delivery slip.
If for some reason you are unsatisfied, and want to return the item, you will be responsible for a 30% restocking fee, along with any shipping costs to and from our warehouse. You may return it, however, it must be put into its original packaging, and you have 3 days to contact us. General merchandise items may be returned or exchanged in their original packaging within 2 weeks of receipt. We will not refund the shipping charges for returned items nor pay for the shipping of returned items.
Telephone or website orders can be cancelled within 24 hours. After 24 hours, the consumer will be subject to a 20% cancellation fee of the purchase price of the item.
We are not responsible for collecting or submitting sales or use taxes for any states other than the state of New York. The customer is responsible for making sure that all required taxes are paid. Each state manages and dictates its own policies and requirements. All terms and conditions contained in this order agreement constitutes our agreement and binding commitment with you, governed by and construed in accordance with the laws of the state of New York and further subject to the rules of binding arbitration.
Items shipped by DHL, UPS and FEDERAL EXPRESS are typically delivered to your door and do not include in-home setup. If you are not home when your package arrives, the delivery service will leave a slip on your door detailing the company’s procedures for having your package re-delivered or picked up. DHL, UPS and FEDERAL EXPRESS do not build “Ready to Assemble” furniture, hang mirrors or other items, nor do they perform any un-packing of any kind.
If you received a product that you did not order, please contact our Customer Service Department by calling 1-877-741-0400. The representative will arrange for a UPS call tag which then schedules UPS to come to your home to pick up the merchandise. Pack and seal your return securely in its original packaging.
Credit card refunds will only be posted to the same credit card used to complete your original purchase. Please allow 2-3 weeks from the shipping date for your account to be credited. If you made a purchase by check or money order, your refund will arrive within 2-3 weeks of receipt of your returned merchandise.
