If you ordered a heavy or bulky item it may incur a handling fee. Someone will call before any additional charges are added to your order. Deliveries are to ground floors only. A signature is required at the time of delivery.  Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled  by the freight company beforehand. Inside delivery can be arranged, please call for details - Additional charge will apply. We expect our common carriers to be friendly, timely and safe. Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition.  

The common carrier drivers bring your purchase to your delivery address for tailgate or curbside delivery. These types of delivery do not include delivery inside your home, apartment, or office. Please make sure you provide us the correct address for shipments; if the address is incorrect or you change addresses, shipping fees may be incurred (This is called; "Reconsignment" according to common carrier companies). Drivers are expected to notify you of a delivery day, time and service options, so you can have the appropriate help available to get your order into your home if necessary. If you are not at home when the delivery was scheduled and the freight company has to return with your order, a second delivery fee may apply based on the carrier. Special service options may be arranged directly with the freight company for additional charges payable to the freight company upon the time of delivery.

Once an order is processed, your credit card will be charged.  You have 48 hours to cancel without any applicable charges. Being that we try to keep our prices low and ship directly from the warehouse, if you cancel the order after 48 hours, there will be a cancellation fee. However, if the order has already been shipped, there will be a 20% restocking fee and any shipping costs incurred. Once an order is placed by telephone or our website, there is a 2- 3 day processing time period before the order is actually shipped. Most items are in stock.  Delivery time can preferably take with In 14 business days or Less to be shipped. Please remember this is an estimated time of delivery.some itiems can take up to 4 weeks. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. Refunds are processed within 10 business days of receipt of your returned item.

In the event of any item delivered damaged due to shipping, EfurnitureBuys has the full discretion to either repair the item by certified technition or replace the item. We will take the quickest route to remedy the situation. This is because items are to be received in pristine condition, and most items are protected under their respective warranty. However, if you decide to refuse parts or a replacement, and request a return, it is considered "customer prerogative" and full return policy is applicable.

The most important thing to remember about freight company deliveries is that you MUST inspect the package at the time of delivery Before sighining If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the Delivery Receipt and except the delivery or contact us immediately so we may instruct you what to do. If the damage is severe please notate it and refuse the delivery. Then contact us immediately. If this occurs outside of our business hours please call us on the next business day. Depending on the situation we will request either parts or replacement item(s) be sent free of charge. Please ask the freight company to leave a copy of the delivery receipt and or the freight company's name and trailer number so we may track the order back to our vendor or warehouse.

If you forget or do not notate any damages on your Delivery Receipt but find damages after the delivery, please contact us within 48 hours or we may not be able to replace your order. The longer you wait to notify us of any concealed damage the harder it is to file the proper paperwork and address your situation or even correct it. We ask you to keep the item for 30 to 45 business days before disposal of the damaged item should the shipper choose to inspect or pick-up the item. Thank you and have a great shopping experience.